The complete IT support solution for today’s small businesses
Standard SLA Agreements
IT outsourcing can significantly decrease your cost and drive growth. As an SME the cost of hiring a dedicated in-house IT team is not always cost effective and requires ongoing training to stay on top of constantly changing technology. With the right IT partner, you will have the peace of mind knowing your IT is planned, prepared, maintained, and has the vital continuity that your business needs.
Outsourcing your IT means that you can control the budget and only spend what is necessary. You eliminate the need to employ a full-time IT staff member when the need for them is minimal. When the need for IT resources increases, we can employ additional services to match.
An Everyday ServiceDesk
You will have access to the daily support you need with guaranteed initial response with 4 hours. Our ServiceDesk is easily reachable by telephone, email, or through our customer portal. With our first-line technicians ready to provide a quick & responsive service remotely and onsite where required..
SameDay Core Device Management
As a support customer, device installation and management are included In your plan. All your assets a vital to the functioning of your business and keeping them running is a critical task. Installing or maintaining hardware can become a costly task, our technicians will configure and install any new hardware for you and maintain any existing equipment too. If device is beyond repair or not efficient for business anymore, we will work with you to advice on a suitable replacement that meets your requirements.
Most SME’s will overlook the importance of good network setup, we will work with you to gauge the current state of your network, advice on improvements to ensure your network is functioning correctly and does not slow your users down. All businesses value data and quick access to it allows your employees to make informed decisions every day. We understand that businesses are integrating with more cloud services than ever, so we know the importance of always being online.